So You Want to Get into the Stationery Business: A Brief Overview

It’s been such a fun week guest blogging here at OSBP. Thanks for following along with me! (Don’t forget, OSBP readers get 25% off all items in the Happy Cactus shop through June 15. Use code OSBP25 at checkout.) I am often asked how I got my start in this industry and thought that as we wrap things up I could offer some thoughts and pieces of advice for those of you who may be thinking of launching your own stationery or greeting card line.

One of the greatest things I love about the community of stationery and greeting card designers is that it is truly is a welcoming community that supports newbies. I received so much advice and assistance when I launched Happy Cactus Designs’ first collection in 2011. I never imagined how nice and helpful fellow designers would be to me. I was also fortunate enough to take a continuing ed class on launching a greeting card business at New York’s School of Visual Arts with Joyce Wan and shortly thereafter took Tradeshow Bootcamp’s webinars. Both helped immensely and introduced me to many good friends I’ve made in this industry.

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One of my very first card designs that is still a best seller years later!

So, Where to Begin?

Do you have dreams of crafting a collection of greeting cards? Have you just opened an online shop? Are you thinking about exhibiting at a tradeshow? Here’s some valuable tips I’ve learned along the way.

  • Create a cohesive collection that exemplifies your own personal style. Think about what distinguishes your work from everyone else’s out there. Is it your spectacular hand lettering? Your innovative printing method? Your funny puns and play on words? Play to your strengths and focus on what makes your work unique. It takes a lot of work to build an initial collection, but debuting with 20+ designs will help give people a greater sense of what your work is all about.
  • Do your own research on the industry and build relationships with vendors. I can’t tell you how much time I spent Googling questions as I designed my initial collection and laid the groundwork for what would become Happy Cactus Designs. (Full disclosure: I still spend a ton of time with my pal Google. The struggle never ends.)
  • Invest in getting samples of your work from various printers if you are outsourcing the job. Research local printers and online printing options. Don’t be afraid to ask questions either. Coming from a non-design school background, I had no idea what the difference between RGB and CMYK was or how to set up a file with bleeds. Just ask!
  • Trial and error: Trust me, it takes a LOT of trial and error to get things right. Every designer has a story about the cards that were printed incorrectly, or the catalogs with horrible ink bleeds, or the printing press that broke down just as a big print run was to begin. Just remember it’s all part of the learning process!
  • Observe what is happening in the stationery industry. OSBP is the best resource for doing this as Nole has her finger on the pulse of all things paper. Stationery Trends, a quarterly magazine targeted specifically to the trade, is another great place to scope out new trends and to read interviews with both designers and shop owners.
  • Be respectful of other designers. Each has been in your position and while some may freely share their sources/vendors, others may be reticent to share this information as they have spent a lot of time working to get things right (see the points above!).

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I introduced a line of foil stamped cards at the National Stationery Show in 2013. Adding a new method of printing to my collection took many, many hours of research, not to mention a large investment. That big gold balloon makes me so happy.

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Over the years I’ve learned techniques to improve my product photography. It takes a lot of time and practice and many outsource this job.  You can imagine my surprise when the shot above was featured on the cover of Stationery Trends!

  • Think about how you want to sell your cards:
    • Research and sign up for local craft fairs. Listen closely to customers as they can provide a wealth of feedback on your products. Are they looking for particular types of cards? What designs are they responding to? Are your price points on target?
    • Consider an online storefront: Etsy or your own shop, or both. I could write an entire post on my thoughts about the two (I run my own e-commerce site via Shopify and have an Etsy storefront that plays second fiddle to my store). Each has its own set of pros and cons and building an online shop takes a tremendous amount of work upfront. From product photography and marketing to packaging and shipping, it’s no small feat to open an e-commerce site, but it’s one of the best ways to establish your brand.
    • If you are thinking about dipping your toes in the wholesale pool, seek out opportunities to learn how it all works. It is an entirely different beast. My personal favorite learning tools include Tradeshow Bootcamp, Eva Jorgensen of Sycamore Street Press’ class on Atly, local continuing ed classes, Emily’s brilliant Brick and Mortar column here on OSBP, and Meryl Hooker and Rob Fortier’s book on the industry. I’ve also found that talking to shop owners I’ve grown friendly with is a great way to get pointed advice about the world of wholesale.

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My first booth at the National Stationery Show in 2012. Exhibiting at a tradeshow takes a tremendous amount of work. Looking back, there’s many things about my debut that I’m proud of and many things I’d change. Drawing on the walls, while risky, was my favorite part.

  • Say yes to new opportunities! Some of my best learning experiences came from just saying yes to new projects, inquiries, professional development opportunities, and events.

Please feel free to offer your own words of wisdom or ask questions in the comments below!

Brick + Mortar: I know the feeling.

“Actually, I had a panic attack. It happened in the middle of the Javits center. In the middle of the Stationery Show. It was terrifying. It knocked the breath out of me. It happened in an instant. Minutes before I’d been laughing, I’d been fine.” Has it happened before? “Yes, once. I was on a plane to Italy, traveling alone. I was 16.” Do you know why it happened? “Yes. No. Sort of.” For the past three weeks, these are my answers when people ask how I’m feeling. It is an awkward, embarrassing reveal. But I spend my days talking about life and work. I like the meat of the conversation, the part where someone says: me too. The part that helps you breathe. ~ Emily of Clementine

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Illustration by Emily McDowell for Oh So Beautiful Paper

I’ll spare you the details, except to say that I was devastated to leave, and lucky to be able to. A wonderful web of family and friends stepped in and got me the hell out of the city. I regained my equilibrium by talking about what happened (I also saw my doctor and got some meds). But I was surprised how quickly, so many people responded: “I know the feeling. That’s happened to me too.”

I don’t like cliches. I cringe at the idea that the world was telling me to slow down. But, hey, I had a panic attack in the middle of my favorite things, so maybe it’s time to take the long way home on this. I’m writing about it publicly because hiding it means living in fear that it will return. When you share, people shrug, or hug, or send you emails and say: me too. And you learn, you’re normal. Anxiety is part of running a business. People you admire have been here too.

I became a shop owner and a mom within the same year. Five years ago, I hit the ground running and didn’t look back. Through Clementine I found camaraderie, work I’m good at, strengths I didn’t know I had. But I forgot how to breathe. This world of creative small business owners is thick with inspiration; it zings with excitement. It is also filled with people who have a hard time turning off. We stay up late. We barrel toward the next thing. We skip everything, from lunch to vacations. We leave little space for things to go wrong. But anxiety and overwhelm lap at our heels. We all feel it, no matter how happy or pulled together we seem. Sometimes we pull ourselves together to feel it a little less.

I am not an anxious person, but obviously, something is going on. As my business grows, I have non-stop requests for reply; endless customer and vendor relationships to maintain; opportunities I can’t say no to. Each month more to-dos pile on. I was overwhelmed, but I shoved the anxiety down, yelling back: how can I be overwhelmed by a life that I love? But I am. I am anxious about how often I have to reject artists whose efforts I admire, by how many emails go unanswered. I am anxious about disappointing my husband, about money. I am fearful that I’m not making the best choices for my family, about the future.

I was juggling it all, until I wasn’t. I was happy and overwhelmed, they weren’t mutually exclusive. Together, they enveloped me, they ate up the space I had reserved for my creative life, for rest. I want that space back. To help me, I’ve called on a few favorite, kick-ass creative women, to share what they’ve learned about managing the anxiety and overwhelm of running their businesses.  I am so grateful to them for saying yes to this, for making me feel normal. I love the choir of voices. I hope you’ll share your stories too.

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Lisa Congdon for her upcoming book, On Swimming: A Tribute to Life In the Water

From Lisa CongdonOne of the things I have realized is that I will never, ever get to perfection. And while that sounds terrible to most of us, it’s actually quite liberating to realize! Running a small business, especially by yourself or with a small team, can feel all-consuming (at times like you are literally drowning & cannot breathe). For a period of time right after my business took off and I got really busy, I had panic attacks every day. And when I relaxed enough to consider why I was panicking, it was always because I was afraid of disappointing someone else — a client, an art director, a customer, my agent, my wife — for not delivering perfection. That somehow if I didn’t make the perfect illustration or get the work turned in ahead of time or get home from the studio in time for dinner, I had somehow failed. I was so stressed out all the time. And so I made a conscious choice to accept (and embrace) that I will never get to perfection, ever. And that’s okay because actually no one is capable of perfection (even those people you see online who look like they have the perfect lives or businesses). I have worked super hard to get comfortable with things being messy or unfinished. I also stopped comparing myself to other people who I admired. I have worked really hard to embrace my own relaxed work pace and to focus on my own unique path. As a result, my anxiety has decreased exponentially, and I still mostly get my work done! If I don’t, there’s always tomorrow. [Lisa is a vibrant thoughtful artist and illustrator, she also writes beautifully about confronting anxiety on her blog]

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Emily McDowell’s Awkward Sympathy card

From Emily McDowellI think a huge part of owning a small business is just figuring out how to not freak out all the time. When I get overwhelmed, I remind myself that I chose this life (thanks to Lisa Congdon for that one) and I get to choose how to respond to stress, nobody is going to die if things don’t go right, and the present moment is my only reality. Worrying about things that haven’t happened yet is a waste of time and energy, and if I’ve learned anything in my life, it’s that none of us really have a clue what the future holds. I also try to pick my battles as carefully as possible; I know I don’t have enough energy or time to deal with everything I could technically deal with, so I decide what’s most important to me and I try hard to let the rest go. And, of course, I would also be totally screwed without my small network of close entrepreneur friends. But when all else fails, Xanax is the answer. [Emily has brilliantly mastered truth-telling in her cards, but I’m a big fan of how she talks about it, and this Anne Lamott post she shared]

From Carrie Holmes: I dealt with anxiety long before owning my own business, specifically about work and job security. For years, at any job I had, I would walk through the doors fearing that today would be the day I was fired. Not for any rational reason, but because I always feared that I was an imposter – not genuinely intelligent, creative, or “good” enough. It’s a big part of the reason I decided to start my own business. Fear of failing on my own terms seemed like a better option than being fired. Of course, most of those anxieties came with me, and I developed a few new fears along the way, especially the fear of not achieving perfection with every order, every interaction. Eventually I began to accept that things WILL go wrong. Sometimes it’s out of your control, but sometimes it’s something that was very much within your control that you managed to screw up royally. But the world doesn’t end. And if you have an honest, humble discussion with whoever is on the receiving end of the screw-up, you get a chance to correct it 99% of the time. People are compassionate when you give them a chance to express it, and it helps me immensely to keep that in mind when I feel the fear rising. [Carrie just began a beautiful new textile business, though many of you know from her past-paper life running the popular Two Trick Pony.]

From Carina Murray: I actually swing more towards introversion than extroversion, which often surprises people, as I’ve been able to cultivate a professional persona that (typically) doesn’t reflect my natural resting mode. Over the years, I’ve become pretty dang good at putting myself out there and being warm, friendly and supportive to colleagues and acquaintances within this brilliant industry; that’s not to say that it is an act, but it’s not always as effortless as it may appear. A beloved high school teacher taught me the motto, “Fake it ’til you make it” and I took it upon myself to make this my own mantra in the first few years of my business. And you know what? For me, it really worked! Projecting the type of person that I wanted to become, both personally and professionally, slowly transformed me. I still need some serious recharge time after being booked with a week full of appointments, exhibiting or attending trade shows or participating in conferences, but I’ve learned and accepted that about myself and over time I have become a bit more skilled in striking a better balance. And balance is such a challenge for most of us business owners, isn’t it? I remind you all to be gentle with yourselves and to not succumb to the guilt that so often accompanies taking a much needed breath and a break, which ultimately makes us stronger individuals and business owners. [Carina has gathered some of my favorite stationery businesses under her representation with Crow + Canary and I know she often serves as confidante in addition to cheerleader for the artists behind her brands.]

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Carina’s spot on card choice from Laura Berger.

I am still navigating my anxiety, learning how to say no, to slow down. I’m still sad I missed so many of you at the show. What I know is how much I’ve gained by talking, how relieved I am each time someone says;  â€œI know, I’ve been there too.” So I’m starting with this: I’ve been there too, it’s humbling and incredibly scary. But it’s also normal, it’s part of our work. Let’s talk about it, let’s listen to it. Let’s see our doctors when it gets too hard. And when we’re strong, let’s write letters, smile genuinely, offer to be the call in the middle of the night when the undertow is to heavy for someone else. Like monsters in the closet, a little light can go a long way. Let’s make some space so that creativity can win. We have better things to do.

xoxo for real, Emily

The Stationery Designer’s Guide to Using Instagram

There’s no doubt that Instagram has exploded as a way for stationery designers, paper aficionados, and retail shop owners to connect and share their work with one another. With business page posts having less visibility on Facebook these days, many designers I know have transitioned the bulk of their social media efforts to Instagram. I personally use it as a place to promote my own brand, connect with the people who buy and support my goods, and keep up with industry colleagues (you can find me over @happycactusdesigns). Below are some tips, tricks, and best practices I’ve picked up along the way. I’d love to hear your thoughts on how you use Instagram – please share in the comments below!

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A great shot from Thimblepress of their NSS mailers. // @thimblepress

Post high quality photographs.

The photo is first and foremost what Instagram is about, so you want to show off your work in its best light (literally and figuratively). Use Instagram’s in-app photo editing software or other apps (Afterlight for iPhone is my personal favorite) to lighten and brighten your snaps. I avoid using filters because I want the true colors of my paper goods to shine. I’ve also found that having a Dropbox folder full of your best product images and styled shots makes it easy to have photos at the ready.

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A beautiful snap of Antiquaria’s painting process. // @antiquariadesign

Be authentic and be you.

Yes, you are representing your brand, but let’s not forget that there is a person or team behind that brand name. Your followers may like your products, but they will also love hearing the story behind your products. I’ve found that the accounts I love following the most have the perfect balance between sharing various aspects of business life – new products being released, behind-the-scenes peeks at the artistic process, announcements – and snippets of personal life and interests. In other words, I like learning more about other designers and their stories rather than feeling like I’m constantly being sold something.

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Lots of eye candy from Jenipher of Nighly Doodles. // @jenipherlyn

Use appropriate hashtags.

Hashtags are a great way for Instagram users to discover you or to aggregate images under a particular theme or event. Many companies these days hashtag Instagram pics with a company hashtag. For example, I use #happycactusdesigns on my posts. By doing so, these photos and those tagged by other users are pulled and published on my website. Someone looking at your feed can also quickly tap on the hashtag to see all of the related photos.

Some of the more popular hashtags in the paper category include: #stationery, #greetingcards, #sendmoremail, #snailmail

I also love searching hashtags by method of production: #letterpress, #foilstamped, #handdrawn, #screenprint

Search #NSS2015 for a bunch of eye candy from this year’s National Stationery Show.

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A behind-the-scenes shot from me of a recent painting. This one will be making its way to a card design later this summer. // @happycactusdesigns

Embrace the community and makes connections.

Don’t be afraid to comment on others’ posts! For me, Instagram has not only been a medium for staying connected to paper peeps I may rarely get to see, but also a place to connect with other likeminded paper folk. It’s a wonderful way to casually connect with retailers, bloggers, and others who love paper.

Engage your followers. I’ve seen designers use Instagram to poll their followers about different versions of cards – I think this is a great idea and one I should probably try. Nothing like a little free market research from your most dedicated followers!

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Gia from Betsywhite Stationery used this post to poll followers on color choices. // @shopbetsywhite

Overcome counting likes and followers.

This is a hard one. Who doesn’t love opening the Instagram app and seeing how many people have double-tapped your photo? I’m definitely guilty of this one. As designers, we can feel quite vulnerable sharing new work and awaiting reactions (or lack thereof). But at the end of the day, what truly matters is quality over quantity and to not take reception of your photos too personally.

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Wild Ink Press offers a peek into her studio. // @wildinkpress

I’d love to hear about your experience using Instagram. Comment below with your favorite tip or piece of advice!

Happy Weekend!

Happy National Donut Day everyone! We’re in the home stretch on NSS recaps – which makes me really want a donut! I’m planning to share a the rest of the recaps over the next few days, followed by a quick business trip and some much needed R&R. I’m absolutely thrilled that Brannon from Happy Cactus Designs will be filling in here on OSBP next week! But in the meantime…

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Photo by Linea Carta

…a few links for your weekend!

This week on Oh So Beautiful Paper:

  • Paper Party 2015! Check out all the details from our tropical-inspired paper fete! The Simply Framed art print gallery wall was one of my favorite details from the party!
  • New desktop and phone wallpapers for June!
  • National Stationery Show 2015, Part 5: Tightrope Press, Meeschmosh, Fox & Fallow, Tack and Ward, Richie Designs, Frances Lab, Tiny Print Design, Paula & Waffle, Reyn Paper Co., and Dahlia Press
  • Part 6: Idlewild Co., Hartland Brooklyn, Alexis Mattox Design, Yellow Owl Workshop, Crow and Canary (Red Cap Cards, Carolyn Suzuki, The Good Twin, Ghost Academy, Gold Teeth Brooklyn, and Candyspotting), Ferme à Papier, Ashkahn, The Great Lakes Goods, The Social Type, and The Sea Pink
  • Part 7: One Canoe Two, Iron Curtain Press, Dear Hancock, Albertine Press, Belle & Union, Emily McDowell Studio, Ink Meets Paper, Ladyfingers Letterpress, Modern Lore, Old Tom Foolery, Near Modern Disaster, Rifle Paper Co.
  • Part 8: Knot & Bow, Angela Liguori, The Confetti Bar, Liddabits, My Mind’s Eye, and The Flair Exchange
  • Part 9: Katharine Watson, Smudge Ink, Smock, Bella Figura, ban.do, Kate Spade, Banquet Workshop, Blackbird Letterpress, Fugu Fugu Press, Dee & LaLa, E.Frances Paper, and Enormous Champion
  • Well Said Type: Mulberry Script
  • Today is National Donut Day! Throw a donut party!

Behind the Stationery: Steel Petal Press

Steel Petal Press began straight out of college from Shayna’s deeply rooted background in stationery. Read on as Shayna gives us a look into her schedule as she breaks down the different aspects of her business and shares how they came to life. She shares some of her favorite business tools, including the reason why her business has been successful! –Megan

Behind the Stationery: Steel Petal Press via Oh So Beautiful PaperPhoto by Jennifer Kathryn Photography

My name is Shayna Norwood and my company is Steel Petal Press, a letterpress stationery studio based in Chicago, Illinois. I started Steel Petal Press when I decided to print holiday cards to send to friends and family living far away. At the time, I was new to Chicago in my first year at grad school earning my MFA in Book and Paper Arts, and far from everyone I knew. After printing my letterpress projects for school, I would use the school’s studios to print personal work in my spare time. I found stores to sell any extra cards I had printed, and the company grew from there.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Jennifer Kathryn Photography

The first two years, I operated Steel Petal Press on very part-time basis. I focused on my schoolwork and other art projects, and would only print new cards when I had and the chance and inspiration. In January 2011, I went full time and haven’t looked back since. Fun fact: The very first card I ever printed is Love from Chicago Skyline and it’s still one of my best sellers to date.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Steel Petal Press

I offer letterpress printed greeting cards, wedding invitations, and personalized stationery. I print, package, and ship all my products by hand in house. It’s definitely a labor of love. I started off doing just greeting card, and then incorporated personalized stationery and wedding invitations after a year. When I started Steel Petal Press full-time, wedding invitations were maybe 80-90% of my income (the margins are just so much better for me), but I have really been working on developing the wholesale side of my business, which has seen some significant growth in the last year or two.

My studio is currently located in a large building full of creative businesses in the Pilsen neighborhood of Chicago. It’s 500 square ft and I’ve been here for over two years. I’m just about busting at the seams and am looking to move into a larger space (hopefully a storefront) when my lease is up at the end of September. I own 2 printing presses, a paper trimmer, a paper cutter, and a manual score bar. The presses are both from the early 1960s. My Chandler and Price press is where I do most of my production work, and my Vandercook SP-15 is used to print larger areas, art prints, and wedding invitations.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Jennifer Kathryn Photography

On a typical workday, I will wake up between 7-8 am. I try to exercise several mornings a week but this doesn’t always happen. After that, I usually spend a few hours on the computer: answering emails, working on client work, checking in on social media – my tasks vary depend on the day and the time of year. I head to the studio between 11 am – noon and do any number of tasks: working on the press, developing new products, designing new cards, working with custom clients, answering more emails, product photography or more social media.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper 187_SteelPetalPress

Photos by Jennifer Kathryn Photography

I have a part-time assistant that helps ship out orders, manages wholesale accounts and inventory, updates my online shop listings, etc. Her tasks also vary depending on the day and the time of year. I also have two interns that come in weekly. I typically go home around 6-7 pm, but have spent my fair share of late nights at the studio working into the wee hours. In the evenings, I eat dinner, read books, watch Netflix, or see friends. Some nights I end up doing more work from home (like tonight, I am typing this at 8:30 pm), but I’m definitely getting better at separating my work from my personal life.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Steel Petal Press

A few of my favorite business tools are:
Stitch Labs – for inventory tracking
Trello – for project management
Dropbox – for file sharing
Google Voice – for a business line
Mad Mimi – for newsletter and email marketing
Square – for taking payments on the go

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Jennifer Kathryn Photography

I am inspired by humanity, connection, friendships, relationships, and communication. My ideas come from things I would want to communicate myself, and those ideas and phrases become the basis of my greeting card ideas. Once I have a list of ideas, I play around with the phrasing and typography to create a design that speaks accurately to what I am trying to say. I’ve found my most successful cards are the most authentic to my own voice.

My wedding stationery designs are more guided by visual inspiration. I spend a good amount of time looking at real wedding blogs and Pinterest. I try to keep up with the wedding trends and create wedding stationery that visually matches what’s going on culturally and in the wedding world.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photos by Steel Petal Press

I really enjoy having both greeting cards and wedding stationery as equal parts of my business. Last year I did just about 60% custom vs 40% retail and wholesale. My greeting cards are my creative outlet, where I really get to experiment however I want. Working on weddings can be very rewarding, but it does have some creative limitations. Both aspects create a nice balance in my business between client work and greeting cards, which I consider my personal work.

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Steel Petal Press

Behind the Stationery: Steel Petal Press via Oh So Beautiful Paper

Photo by Jennifer Kathryn Photography

I would not be able to balance all aspects of my business without the help of my assistant. She takes on a lot of the wholesale responsibilities, and helps with packaging cards, shipping out orders, tracking inventory, and ordering supplies. This leaves me more time to work directly with clients, to develop new products, to create new card designs and push the business forward.

Interested in participating in the Behind the Stationery column? Reach out to Megan at [email protected].