Hello Brick & Mortar: How to catch a Retailer’s Eye at NSS

For those prepping for NSS, I know you’re elbow deep in painting your booth and not sleeping. This post is not intended to add to your list of to-dos. It is meant to 1) put the finishing touches on what you’ve already done and 2) have a task ready when someone asks how they can help. – Emily of Clementine

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Illustration by Emily McDowell for Oh So Beautiful Paper

1. Pre-Show:

  • Send a pre-show email. If you have an hour/an intern, send a reminder email to retailers: Include a sneak peak and remind us of any show specials. This is also a great way to encourage orders from retailers who aren’t attending.
  • Document your process and #hashtag it: Photos of booth building and sneak peeks are my amuse bouche on instagram these days. They’re low-effort but can put you on retailer radars quickly. {side note: what hashtags are we using? #stationeryshow, #nss, #nss2014? Let’s agree on one and put it in letterpress}.
  • Put your booth number in your social media profiles. Now.

2. Your Booth: It looks great already, this is just a final checklist from a retailer’s view.

  • Flowers and candy. Flowers draw people in, candy brings them closer (so put it further back). I don’t want to give you another task, I want to give it to your kind friend/partner who asks what they can do to when you’re overwhelmed.

NSSwildinkboothflowersWild Ink Press 2013 booth. Who can resist those peonies? Photo via Wild Ink Press

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Parrott Design Studio and Letter & Lark made their booth feel like home with hanging succulents and potted plants. Via Letter & Lark

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Rifle Paper Co. has mastered the art of floral and paper mixing. Photo via Oh So Beautiful Paper from Winter NYIGF 2012

  • Make your social media handles visible. Last year I took several photos of booths and cards, but the vendor was engaged in a conversation and I couldn’t properly credit them. You can solve that easily, like so:

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Farewell Paperie 2013 booth, with their @farewellpaperie easy to find. Photo via Farewell Paperie

  • Make sure your booth number is visible. Can you see it from every angle (or at least 2)? I once spent 20 minutes and 3 trips down the same isle trying to find a booth that I swear just didn’t exist.
  • Your Business Cards, plus. Make sure a retailer can quickly see your business name, your social media handles and your show specials, even if you’re in the middle of an order with someone else. A stack of business cards may be enough, but I’d suggest a simple table tent card (with large font) visible to someone who is hovering in the aisle. That can encourage a retailer walking by to stay, come back, and/or to credit you if she takes an instagram shot of your booth.
  • Bring a bit of your studio into your booth. An Open Sketchbook took this to new levels with their 2013 booth, but you can give retailers a glimpse into your work with just a few well styled tools.

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Yellow Owl Workshop 2013 booth. Photo via The Sweetest Occasion

3. You:

  • Smile. So simple, right? Just like a thank you note, it makes a big difference and can invite a hesitant retailer in to your booth.
  • Hand out your card. It can be awkward to ask retailers for their cards over and over. I find that when someone hands me a card, my reflex is to hand one back. So rather than asking constantly, be ready to give yours.
  • Relationship building. If a retailer places an order, this is a great time to ask a few questions that will help clarify and strengthen your relationship going forward. I addressed what to ask in this post. Even if you don’t get an order, this is a great opportunity to connect. Don’t be afraid to ask retailers what they’re drawn to in your line, and consider suggesting your ‘must see’ booths in the show. (You know, what goes around, comes around.)

4. Your Promos & Swag. Don’t stress about this in the final week. Use this list to help winnow what you bring; to divvy up last minute tasks; and to remind you of that drawer of leftover goodies.

  • It’s only happening this week: Show specials are great because you could decide to run one at the last minute. I suggest promos that encourage retailers to buy more (ie, free shipping or an extra set of cards for all orders over $200 rather than just free shipping on all orders.)
  • It’s useful: I still have my These Are Things tote, which I needed after one day of catalog gathering. The floral magnets from Sycamore Street Press are still on my fridge. I also thought the suitcase tags from 9th Letter Press were a great mix of super cute and functional. These things were all useful and I think of each company each time I see them. (Which reminds me, this is a great read pre-show).

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9th Letterpress 2013 luggage tag giveaway. Photo via 9th Letterpress

  • It’s crafty. Albertine Press postards are one of my favorite giveaways: trimmed from prior year calendars (brilliant), they made great promos. You* (aka your intern/devoted friends) could repurpose deadstock cards or material trimmings to make bookmarks/ornaments/garlands/something else Pinterest makes you think is a good idea.
  • It makes you memorable. There’s a reason you are going to NSS. Ladyfingers Letterpress offered hand lettering demos that were such a hit and a true treat, different from the normal retailer/vendor interaction. It was also uniquely them. Whether you’re a great hugger, or a phenomenal hand-letterer, you’re at NSS for a reason. Remember your youness. And, Bring It. 

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Ladyfingers Letterpress amazing hand lettering demos at NSS 2013. Photo via Ladyfingers Letterpress

5. Post Show.

  • Send a follow-up note to key retailers: Namely those who made orders and those you want to make orders. I know, I’m cringing at giving you this suggestion when you are already so busy, but this is often the touch that gets the order. If you’re really on the ball you could bring a stack of cards to the show (if you have any lying around), as you take a retailer’s business card, clip it to one of your cards, et voila! A ready to write/mail stack when you return.
  • Celebrate!

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Pistachio Press & Blackbird Letterpress with, arguably, the best instagram photo of 2013

See you soon! (Now, get some sleep…)

NSS 2014 Sneak Peek: Lydia & Pugs

Our next NSS Sneak Peek comes from another debut exhibitor – Dawn from Lydia & Pugs (Booth 2825)! Dawn’s collection includes watercolor illustrated greeting cards, art prints, and calendars all featuring (you guessed it!) lots of adorable dogs. Dawn is also debuting a brand new collection of gift wrap and notepads at the show. So exciting!

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Thanks Dawn!

Photo Credits: Lydia & Pugs

NSS 2014 Sneak Peek: Missive

The National Stationery Show is only two weeks away – which means it’s time to kick off NSS sneak peek posts! First up this year is a longtime favorite letterpress studio making their NSS debut: Missive. Lisa from Missive is bringing her letterpress stationery to the Ladies of Letterpress Booth (#2462), with a brand new Cursive collection along with several additions to her existing greeting card and everyday stationery collections. I can’t wait to see it all in person!

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Thanks Lisa!

Photo Credits: Missive

Hello Brick & Mortar: Order Up!

If you’re in the mood for a simple nuts & bolts post, here it is: Ordering. Namely, how to get your retailers to do more of it. Assuming you like that sort of thing. ~ Emily of Clementine.

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Illustration by Emily McDowell for Oh So Beautiful Paper

Let’s get gushy for a second: I love ordering. I devour your catalogs and squirrel them away. I take you to the beach and pull you out in front of the fire. At my shop, I’ll gladly fawn over issuu when I have 18 other things to do. Ordering is the dinner & dancing of our relationship. It’s where I commit and you send me a beautifully wrapped box. It’s the most fun.

Yet there are enough trips and starts in the ordering process that some orders are never started and others go unfinished. Let’s break it down and see how to get those orders coming in.

When and why do I make orders?

  • I make an opening order when: I fall for your cards & I think they will sell. Often, this is because you reached out personally (and maybe because you kept in touch).
  • I make a re-order when:
    • I run out of a several things that have sold well.
    • A customer requests something that has sold out.
    • A holiday is coming up (maybe).
    • You find a way to entice me.
    • You check in.
    • Your line fits and offers something new to customers.

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A display of Birthday cards at Clementine. Color, size, variety. I often order based on how your line would complement my existing lines.

 

Your Catalog. Your Calling Card: 

The best catalogs (paper or online) have nice, bright photos and clear terms. Retailers are different, so ideally you have a paper and online option. Here are some pros and cons of each option:

  • Paper Catalog:
    • Pros: Well, we all love paper, so there’s that. Flipping, circling, dog-earring. I like them best when they’re mailed to my shop. I like them least when I’m lugging them through Penn Station.
    • Cons: I have to have it with me to order and I still have to write the order down and send it to you. Also, it seems to be standard for catalogs to have terms and prices in the front or back. This means I have to flip back and forth frequently (especially if you have cards, card sets, gift tags, prints….) This takes a while and is the #1 reason it takes forever to fill out an order.

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Some of the catalogs that traveled home with me from NSS 2013. Pretty, but pretty doesn’t carry itself.

  • Issuu: Most of you use issuu, so I’m assuming most are familiar. I like it. I dont’ love it, but I like it.
    • Pros: It’s online so I can pull it up anytime. Your updates are instant. I don’t have to dig in my files. I can send you a quick order. You can link to it easily in emails to me.
    • Cons: I still have to write/email out my order and it’s harder to “flip” through if the prices/quantity requirements are at the back. Also, sometimes the format gets wonky, especially on an ipad.
  • Online: If you have good photos and an easy website, this is pretty much just a pro except that many (myself included) do love a tangible catalog. That aside, let’s look at several online options:
    • A wholesale site just for retailers. Shopping online is my ideal form and results in my most frequent orders, because it’s quick. Especially, if you have a large line.
    • Etsy Wholesale. Did you know Etsy has a wholesale site? I’m pretty smitten because it’s a one stop shop for me. You have to apply, but I think it’s a great option if you’re not ready to build your own online shop. Also, if you already have an Etsy site, I believe transferring products is pretty easy. (Don’t quote me on that, but I think the fabulous ladies of Etsy will be checking in on this post today, so feel free to ask questions!)
    • Your existing retail site with a wholesale code. If you sell online and haven’t built a wholesale shop, a great in-between step is to simply send your retailers a wholesale code for 50% off. You may still have to work out shipping, that’s ok.

Stop the presses! What haven’t you heard from me?

  • I have to fax something in. (Wait, I’m genuinely curious, do any of you receive orders by fax?) Requiring forms that I have to fill out and send is going to delay my order. Find a way to be flexible in gathering credit card and tax IDs so that all I have to do is hit ‘submit’ or wait for your call.
  • I like you too much. Counterintuitive, I know, but  I have several lines that I liked so much it took forever to complete the order because I was trying to whittle it down. This is why it’s so important to be in contact. Silence does not always mean I’m not interested. Personal contact or an incentive can put you at the top of the stack.
  • Your line is very large. Similarly, if you have 25 pages of product, deciding what to get can take a while.
  • Your photos aren’t great/Your terms aren’t clear. Look at your own website and have a friend critique it too. A tiny, dark or fuzzy photo wont sell itself even if the card is great in person. Similarly, if I can’t find terms or contact info clearly, I may delay.
  • Your order minimums are too high and/or are inflexible. I generally order in 6s (singles) and 3s (packs/prints) even when you don’t require, because your colleagues have conditioned me to do so. Ask around, see what’s standard. But also make sure minimums and terms make sense for your business. If you are ok with orders of any size, say so.
  • I never hear from you. When should you reach out? I covered that topic at length here. In short: ask each retailer what they prefer, and always be in contact a few times a year. If you are always too busy to reach out to your retailers, it might be time to hire a rep.

What makes me order (more frequently)?

  • Flexibility. If you accept orders via web, email and/or over the phone, I’m more likely order. I mean, I’m probably never going to call in an order, but making it clear that you’re flexible sends a message and I’m more likely to email you a quick order because I know you’re open to it.
  • You’re responsive and open to dialogue. This isn’t for everyone, but if you’re open to the idea of turning a card into a print, or altering your existing products, it could lead to a dialogue between us that strengthens our relationship and gives me a new stake in your products. Obviously not all ideas are good ones and retailers should never direct your creativity, but they can offer insights into what might sell that could help your brand grow.

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Letter & Lark’s Woodland animals were singles. Colleen responded immediately to retailers’ desire to have them as a set. 

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Scout’s Honor Co’s Antlers, was originally a card. I requested it as a print and Annemarie didn’t miss a beat saying yes. Also, take a page from this lady when you’re sending notes to retailers. 

  • Online, online, online. Look, I’m in the process of moving my shop, so I understand the feeling of being (incredibly) overwhelmed. If you don’t have an online wholesale shop, don’t fret. But I do make online orders far more frequently. I like to see the cards together and be able to adjust quantities in a cart. That’s something a paper linesheet can’t do (plus, the math).
  • Good photographs. I understand the ease of drawing your cards, but sketches are often very different from a letterpress card. Whenever possible, take a (nice, well lit) photo and upload at a visible size.
  • Social Media. I’ve been on the fence about how much social media affects my buying, but over the last few months I can say, without a doubt, that I’ve made orders based on sneak peeks or incentives I’ve seen (primarily on instagram, a bit on facebook).

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Macon York’s Can’t Get Enough of Your Love Card which I saw on Instagram, had to have, and essentially started the order there.

  • I think you’re fantastic. I know, this is somewhat intangible, but my favorite lesson of the last few years is that I want to have business relationships based on kindness, humor, generosity and a bit of bravery. If you like a retailer’s aesthetic, be in touch. Don’t be turned off if they don’t reply to your intro packet, if they make a first order and then don’t re-order. I’ve built great relationships with people even when their line isn’t right for my shop, I love those conversations and I am always happy to talk about how a line may become right for my shop, or someone else’s. Stay in touch. We’re all busy. If you believe in your product, keep going.

Have another question about orders? Post it below! Also, are you getting excited for the Stationery Show? I am! But if you’re not going, I have a post for that too. Next time…

xo! Emily